jfw.id.au

I got a phone call from an Optus rep yesterday to thank me for my loyal patronage.  We’ve had our mobiles with them for a little over 2 years now, having moved over from Telstra after they got too greedy.  As well as the thanks for still being with them I was informed of the discounts available to us on optus home phone and internet if we were to have all services with them.  I told Optus-guy that the Optus internet plans were not good enough as they didn’t compete with the services from my current ISP Westnet.  The churn hasn’t compeltely gone through yet so I can still say my current ISP, can’t I?

This wasn’t enough for Optus-guy.  He asked me what those services were so I rattled off basically everything that had helped my decision to join Westnet, coincidentally the same features that they have just removed from their plans.  When he asked me to name the ISP I hesitated slightly before responding.  I figure if they use the information to check into the competitors plans that I would be sending them bad information by sending them to Westnet now that the plans have been made less attractive with the recent changes.  Luckily I did a bit of research before making the jump to Internode.  Netspace still have similar plans to the old Westnet ones so I pushed Optus-guy that way.

So I lied.  It was only a little white lie.  I would have gone to Netspace if I had any belief that the plans would have stayed as they currently are.  I doubt it will be long before Netspace change their plans as well.

Recent changes for Westnet’s ADSL plans have proven too much for many to accept. Such massive changes with such little return to the customer happening all at once was just too much for me. I completed my churn application with Internode this morning and finished migrating all the websites and email that we used to host at home last week.

A few days from now I should be a happy ‘Node customer. :)