Assimilated at last.
My Internode ADSL has finally been provisioned and is up and running. Had a small drama getting it all sorted out, but thankfully the dice went my way.
I submitted the churn application on Dec 20th, wanting to move away from Westnet after I reached the conclusion that the plan changes they were implemented were detrimental to me and my usage habits. On the 21st I got an email about my order being in the system, apparently this is the email that comes through when the request is submitted to Telstra wholesale. The email indicates 3-5 business days from submission should see the churn completed.
On the 27th of December I got another of these emails. The 29th was 5 days from the original email and I called Internode to see what was happening. Apparently there had been some error at Telstra’s end and the application had been rejected and had to be resubmitted, hence the second email. Unfortunately for me the 3rd of Jan was given as the estimated date of churn.
This would push me into another month with Westnet and require me to pay another months access fees. It would also push me out of the period they were waiving the early termination charges and add that charge to my account as well. As there was no way we could speed Tesltra up with all the public holidays and stuff I had only 1 option.
I cancelled my Westnet account and had them set the cancellation date as the 1st of Jan so that I would still get the fee waived and not be charged the additional month access. This is bad because it could have seen my Westnet codes removed from my line before the churn happened. If that had happened it would have caused the churn to fail and I would have had to start the application again as a new connection which is more expensive and more delay.
Happily, this didn’t happen and I am now online through Internode.